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How to Avoid Carpet Cleaning Scams

How to Avoid Carpet Cleaning Scams | Delaware Valley Carpet Cleaning

Here are some things to look for to avoid getting scammed by a carpet cleaning company.

Bait and Switch

It's very common for a consumer to be quoted a price on the phone for carpet cleaning, not realizing the company may be using a "dual-process" cleaning method. This means they may charge one price for a one-step cleaning process, and a higher price for the better "dual process". When the cleaning technician comes to the home to start the job, they may try to upsell you on the higher priced cleaning which is often 2 or 3 times more expensive than the one-step cleaning process they quoted you on the phone.

Unbelievably Low Price

Many carpet cleaning companies (particularly some of the larger franchises) bait you with an unbelievably low price like 2 rooms for $99, or the whole house cleaning for $299, only to "forget" to mention all the extra "hidden charges" that may be tacked on, such as "travel fees", charges for moving furniture, and even charges for dirty carpets! It's like buying a car and then finding out that the dealer charges extra for tires and doors!

Unsupported Claims

Many companies claim to be the "best" and have high ratings and reviews. But do your homework and research the carpet cleaning company you're considering hiring. Don't just go by reviews on a company website, as they may not always be legitimate. Look at ratings and reviews on other websites such as Google My Business, Angie's List, Better Business Bureau, and other reputable websites.

Outdated Beliefs

Many carpet cleaning companies rely on old-fashioned, outdated cleaning methods and products. This is sometimes because the company or franchise they purchased used those methods, and that may be all they know. Other times it's because the outdated methods are often easier and cheaper, but they are also much less effective.

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